I was in my favorite local market a few weeks ago, and I have to say that with all of my Customer Service complaints, this one is rarely an offender. But on this particular day, I got into a line with a fairly young female checker who was definitely not focused on her job.
I had only 4 items --- a Cliff bar, a jug of milk, an onion, and a box of muffins, and as she started to ring them up, I said, “I’ll take the candy bar.”
Since it is customary in many stores for clerks to hand over a small item that looks like something I am about to eat, I did not think there was anything confusing about my request.
But I could tell by the way she was not looking at me that she was also not hearing me, so I repeated it. After the second time, just to check, I said,” Did you hear me?”
“Oh, yes,” she answered, but she then bagged all 4 items without handing me the Clfif bar.
I couldn’t let it go. “I thought you said you heard me, when I told you I would take the candy bar.”
Busted, she looked at me indignantly and said that she didn’t know what I meant. (Then why didn’t she ask me to clarify it?) As she handed me the Cliff bar, she felt it necessary to scold me by telling me that a “Cliff bar” is not a “candy bar.”
All I can say is --- so which of the other items did she think looked more like a candy bar – the carton of milk, the box of muffins, or the onion? Be serious!
Or, as my friend George explained, “Many of these young people are busy sending a text in their head.” Touche, George!
© Elena E. Smith, 2011
© Elena E. Smith, 2011
