Warning: Some may find the content of this post just plain gross!
I’m overly sensitive, and I hate to hear people talking about body functions - I get an immediate visual. The incident I report below happened in the mid-2000s, and was one of the first times I experienced egregious customer service.
I was the only buyer in a fabric store where there were two workers. I brought my fabric to the counter to be measured and cut, then the phone rang, so my helper stopped to take the call. It was a personal call, but the other worker just stood by watching and listening, and never offered to help me so I could pay up and be on my way. I waited patiently (yeah, right) as the worker talked with her babysitter – evidently her daughter was sick at home. She said, “She threw up?” and with no sense of shame or need for privacy she continued, “What was in the vomit?”
Yes, I was treated to a vivid description, which did not put me in my happy place. It was bad enough that no one could finish helping me, but this worker didn’t even have the sense of decency to go in the back room to take the call; she made me hear it! I’m sure I said something to that effect, and her response? She began scolding me and accused me of hating children. As if.
Do I need to tell you that they were out of business within the next year?